Customer Log In

QUESTIONS

ANSWERS

How do I create a customer account?

There are two ways to create a customer account:

  1. Click on the Register button in the top right-hand corner of the website and complete the form.
  2. When placing your first order on our website you can choose to generate an account using the details entered in the shopping cart

What are the benefits of creating an account?

Creating an account has many benefits:

  • Quicker ordering - the shopping cart will auto-populate with you billing address and you can store multiple alternate addresses
  • View past orders
  • Easily update details
  • Create and send wishlists
  • Request out of stock books

What can I have as my username?

You can have anything you want! However, we do recommend using your email address so it's one less thing for you to remember.

What do I do if I've forgotten my username?

Just let us know and we'll send you an email reminder. You can do this by clicking here.

What do I do if I've forgotten my password?

Just let us know and we'll send you a password reset link. You can do this by clicking here.

How do I access and edit my customer account?

To access your customer profile when you visit our website, simply log in and then click on your name which will appear in the upper right-hand corner of the website. This will take you to a summary of your details, where you can edit your details, add addresses, change your password and more. The menu in the left-hand column will allow you to view past orders, wishlists and out of stock requests.

Do I have to create an account?

No, you do not have to create an account, you can simply checkout as a guest. If you decide when ordering that you would like to create an account you will be given the option to generate an account using the details entered in the checkout.

Some books on the website have a Request Item button rather than an Add to Cart button. What are these books and how do I request the book? 

There are many classic natural history titles which are now out-of-print and difficult to find. HANZAB Volume Three or Honeyeaters and their allies of Australia from the National Photographic Index series, for example. While we do have copies of these books from time to time they rarely make it to our website as we have long waiting lists of customers wanting to purchase a copy.

To alleviate this problem we list a selection of hard-to-find out-of-print books on our website as Requestable Items. These stock records are different from the books we offer for sale on our website. A requestable book cannot be purchased but you can add your name to the waiting list for a copy. To do this just click on the Request Item button next to the record and complete the form. Your name will then be added to the waiting list and when a copy becomes available we will contact you. Please note there is no obligation to purchase when a copy does become available, we simply offer you first refusal.

You can keep track of items you have requested via your customer account.

Our back-ordering system is very efficient so don't hesitate to let us know if there are other titles you are seeking, even if they are not listed on our website.

Can I view my past orders?

Yes. Once you are logged in simply click on the My Account button at the top of the page and your account summary will appear. Simply click on Your Recent Orders or View Your Past Orders to view all orders placed since the launch of our new website in March 2017.

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